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Kansas City
913-631-6900
Oklahoma City
866-755-3202
Topeka
785-266-6900
Tulsa
866-755-3202
Sedalia
660-827-6900
Wichita
316-945-6900

Cancelling your Ice-Masters Rental


If you wish to cancel your Ice-Masters rental, please contact us and give us 30-days to schedule a time to pick up the ice machine. We won’t charge you any cancellation fees and we’ll deinstall your equipment for you. With Ice-Masters, it’s easy to make the best decisions for your business.

Although we want to help our customers in every way we can, below are some stipulations to consider when canceling your Ice-Masters lease:

Canceling Your Rental


Upon signing a rental agreement, you will pay the first month’s charge along with an additional set-up fee equal to the first month’s payment. With that in mind, here is what you’ll expect if you choose to cancel your ice maker rental:

  • Cancel Any Time

    We allow customers to cancel at any time due to financial distress, closing business, or if you’re simply unhappy with our service. Just know that you will forfeit your initial set-up fee, but you will be free from the terms of your contract.

  • We Ask For 30-Days' Notice

    Deinstalling and retrieving an ice machine is difficult work. For that reason, we ask that you give us 30-days' notice so we can schedule a good time to collect our ice machine.

Customer Conditions


In the event of a cancelation, we aim to make the process easy and painless. However, there are conditions we ask of our customers:

  • The Equipment is in Good Condition

    We understand that ice machines will receive normal wear and tear from daily use, but if we find substantial damage to the equipment due to misuse or neglect, the customer will be liable for damages.

  • Non-Payment

    Please contact us as soon as possible if you plan to cancel your rental. Do not attempt to cancel the rental by stopping payment. Late payments due to insufficient funds are subject to a $35 fee. Fees are non-refundable if we are forced to retrieve the equipment due to extended non-payment.

Your Responsibilities


  • Please Take Care of the Equipment

    If you plan on selling your business, please let us know in advance, and we’ll be glad to cancel your Ice-Masters rental. Know that rented equipment is your responsibility and will not change hands in the event you sell your business to a new party.

  • Do Not Sell Our Equipment with Your Business

    If you plan on selling your business, please let us know in advance, and we’ll be glad to cancel your Ice-Masters rental. Know that rented equipment is your responsibility and will not change hands in the event you sell your business to a new party.


Questions About Your Ice Maker Rental?

If you ever have questions about the terms of your ice maker rental, give us a call at 913-631-6900, and we’ll be glad to go over the details with you!